an initiative of Imagindia


Top Queries


Where's my Order?

How do I return/exchange my order?
  • To check your order status, view My Orders.

How do I return/exchange my order?
You can cancel within 48 hours after placing the order or you can cancel the order until it has been processed in our production house by sending us an email at order@comecleanindiawith.me or call to our customer care representative. Any amount you paid will be credited back into your comecleanindia cashback account in the form of Cashback.

For Exchange: If you already received the item, first you need to cancel or return the order. Pack the unused item and send it back to our official address. Item should be delivered to our office within 7 working days. After receiving the item within 7 working days the amount will be credited in your cashback account.

Can I cancel an order after shipping?
Once the production of your order has started, you will not be able to cancel the order. However, you can opt to return it to us after receiving it. We will refund the full amount to your cash back account.

My payment failed while making a purchase. What should I do?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords.

If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days, after we receive a confirmation from the bank.


Order Tracking, Shipping and Delivery


What is company's Shipping Policy?
We strive to deliver products purchased from Come Clean india in excellent condition and in the fastest time possible.

If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges.

If you cancel part of the order, shipping charges will not be refunded.

If you return an order delivered to you, original shipping charges will not be refunded. However if you self-ship your returns, you will be reimbursed based on Come Clean India’sReturns Policy.

*Order value is calculated after applying discounts.

How do I check the status of my order?
You can check the status of your order at any time at My Order.

How long does it take for an order to be delivered to me?
We deliver most of our orders within 15 working days from the order date. It takes time because after getting order confirmation from your side, we start manufacturing.


Returns


What is company's Return and Exchange Policy?
Come, Clean India’s Return and Exchange Policy offers you the option to return or exchange items purchased on comecleanindiawith.me within 7 days of receipt. In case of returns, we will credit the amount you paid for the products as cashback into your comecleanindia cashback account.

The following EXCEPTIONS and RULES apply to this Policy:

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact . Only size exchanges are allowed. Items can be exchanged for a similar size or a different size.

If you are sending back the product to us, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

Once your return is received by us, you will be reimbursed Rs 100/- towards shipping costs per order/parcel, if self-shipped. This is subject to your return having met the requirements of this Policy

What is comecleanindiawith.me’s 7 day return and exchange policy? How does it work?
Comecleanindiawith.me's 7 days return and exchange policy gives you an option to return or exchange items purchased on Comecleanindiawith.me's for any reason within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition

For returning the product you need to ship an item back to us. In such cases, we will credit your cashback account with Rs.100 to cover your cost of shipping the product back to us.

Once we receive your return, we will do a quality check of the product at our end and if the product passes our quality check we will credit the amount you paid for the products as cashback into your comecleanindia account.

You can exchange an item purchased for a new size or the original size for no extra charge. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain a cash-back refund and purchase the new item separately.

How do I return a product to comecleanindiawith.me?
To return a product tocomecleanindiawith.me, please follow these steps:
Create a Returns Request online by sending us an email to order@comecleanindiawith.me or you can contact us 011-4054-601. Our customer care representative will be available from Monday to Friday between 10 A.M to 6 P.M. You can return almost all products purchased from comecleanindiawith.me within 7 days of receiving the product.

Keep the item ready and ship it to us.
Self-ship: Please pack the product in its original package with accompanying tags and a filled out returns form. Kindly address the package to the address of the delivery center.

We will send you a confirmation email as we receive the shipment at our warehouse. At any time, you can track the status of your return request by going to the My comecleanindia section.

How do I place an exchange request on comecleanindiawith.me?
If you would like to exchange some products, please follow these steps:
You can exchange any product purchased from comecleanindiawith.me within 7 days of delivery.

Fill out a returns form for the original product that you are exchanging. You can use the returns form that was sent with the original order. Place the product in a packet. In the packet, please include the product along with the tags that it came with and a completed returns form. After receiving the product and quality check we will credit the amount you paid for the products as cashback into your comecleanindia cashback account. Again you have to place the order for the different size.

How long would it take me to receive the refund for my return?
It can take up to 15 days for you to receive your refund. We take up to 2 days to process the refund once we receive the product at our returns processing facility. Therefore the return time really depends on the time it takes the courier company to deliver the packet to the returns processing facilty.

Where should I send my return?
Come Clean India
K-226, Sarita Vihar
Delhi -110076


Cancellations and Modifications


What is comecleanindiawith.me’s Cancellation Policy?
You can cancel within 48 hours after placing the order or you can cancel the order until it has been processed in our production house by sending us an email at order@comecleanindiawith.me or call to our customer care representative. Any amount you paid will be credited back into your comecleanindia cashback account in the form of Cashback.

Can I modify the shipping address of my order after it has been placed?
Yes. You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at +91-011-40540601 available on Monday to Friday from 10 AM to 6 PM

I just cancelled my order. When will I receive my refund?
For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund in your Comecleanindiawith.me Cashback account immediately after your order has been cancelled.


Payments


  • How can I pay for my order at Comecleanindiawith.me ?
We support the following payment
  • Credit Card
  • Debit Card
  • Net banking
What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, kindly try after 30 minutes.

If your payment is debited from your account after a payment failure, it will be credited back within 7-10 business days.

I am being charged a Service Tax amount on my order. What is Service Tax?
Service Tax is a tax imposed by Government of India on services provided in India.

How is the Service Tax amount decided?
Service tax is applicable on all purchased items.
Service tax is 12.36% on net payable amount.